GENERAL, CUSTOM & VOLUME ORDERS
You can place your order online via our Macaron Online Store, or do custom orders with our Contact Us form.
Please feel free to place orders on our Macaron Online Store or contact us for custom orders. Just let us know how many macarons in each flavor and where/when is the event.
Minimum order is 12 per flavor for custom flavors.
Please feel free to contact us for a discounted price if order over 100 macarons.
Macaron orders are shipped fresh nationwide in custom-designed packaging to ensure freshness during delivery. Orders placed online can be picked up at our store or Boston area.
Delivery: free for Greater Boston (placed at least 2 weeks notice + over $150) and for small fees outside of Boston.
Pickup is available. Please contact us at firstname.lastname@example.org to discuss.
Custom colors/designs/logos/shapes/packaging are available. Please contact us to discuss.
At Boston Bonbon, every event is very special for us. We treat every event as our own event, and we are happy to go that extra mile to make your dream event comes true.
Please feel free to contact us via Contact Us form or email us at email@example.com to discuss details of your event. It would be really helpful if you can have the following info ready before placing the order:
1. What is a French macaron?
A French macaron is a sweet meringue-based cookie made with egg whites, sugar, almond flour, and is filled with either a buttercream, jam, or chocolate ganache.
2. What are the ingredients in each macaron?
Ingredients: almond flour, sugar, egg whites, butter, fresh fruits, fruit puree, heavy cream. Depending on the flavor, macarons vary on the following ingredients: cocoa, coconut, coffee, vanilla extract, lavender, jasmine, natural rosewater, natural lychee flavor, nutella, orange blossom flavor, peanut butter, honey, matcha green tea, salt, pumpkin, cinnamon, chestnut, sesame, food coloring FD & C.
3. What is the size of your macarons?
Our macarons are approximately 1.5 inches in diameter.
4. For how long will your macarons stay fresh?
Outside of the refrigerator, our macarons stay fresh for up to 12 hours. In the refrigerator, our macarons stay fresh for up to 2 weeks. Alternatively, it will be fresh for up to 2 weeks as long as they are stored in the fridge at night (its perfectly ok to leave them out at room temperature during the day). In the freezer . . . Our macarons stay fresh for up to 6 months (provided they are kept in a closed container and not exposed to humidity). However, freezing is NOT recommended because there are many variants (e.g. humidity) that are hard to be controlled in the freezer.
5. What's the best way to enjoy your macarons?
Our macarons are best enjoyed at room temperature.
6. Are your macarons Gluten Free?
Yes, all of our macarons are gluten free unless specified!
7. Do your macarons have trans fats?
Our macarons are trans fat free!
8. Do your macarons contain nuts?
Yes, our macarons are made of almond, and it may contain traces of nuts as our bakery is not nut-free. However, we do sterilize after each batch thoroughly and we take allergen-related matters seriously.
9. Where are your macarons made?
We are proud to say that all our macarons are made in the state of MA, and hence our flagship store is called MADE IN MA.
10. Where do you source your ingredients?
We are proud to say that all of our ingredients are sourced from American purveyors! We also try to source most of our ingredients locally from New England.
11. Are your macarons Parve?
Our macarons are mainly dairy (except a small Parve selection see below), but are not Chalav Yisrael. For more information please contact firstname.lastname@example.org
• Strawberry rhubarb
12. What is the best way to order macarons for delivery / pick-up / shipping?
Email is the best way to reach us. We try to respond within 24 hours. Email: email@example.com
13. What is your Boston delivery zone?
We deliver in Boston.
14. How much does it cost to deliver in Boston?
Delivery orders in Greater Boston vary depending on the address. Please contact us for the exact delivery pricing via email.
15. When do you do deliveries in Boston?
We usually deliver in Boston M-F (12 pm to 6pm).
16. Do you deliver in Boston on the weekends?
Depending on the size of the order, we do deliver on Saturdays, Sundays, or Holidays.
17. Do you do rush orders?
Macaron orders usually need to be placed at least 2 days ahead of time (for larger orders, we recommend at least 1 week notice.) since we custom make all of our orders; however, if you want faster service, we do offer rush orders for extra fees.
18. What happens if I am having trouble ordering through the website?
Please call our office at 203-243-0699, Monday to Friday 9am-5pm. Alternatively, please feel free to email us at firstname.lastname@example.org. Email is the fastest option to reach us.
19. What do I do to follow-up and/or make changes to my order?
If you want to follow up on your macaron order or make any changes please email us at email@example.com or call us with your order confirmation in hand, tel: 203-243-0699 Monday –Friday: 9am-5pm.
20. How much notice do I need to give if I’m modifying or cancelling my order?
Modifications to orders or cancellations require 24-48 hours’ notice depending on the size of the order or if work has already begun. However, deposit is non-refundable. It can be used as store credit for future purchases.
21. What if I place an order with less than 24 hours’ notice?
Orders received with less than 24 hours’ notice are final sale and cannot be canceled or modified. All orders are subject to availability. If a shortage exists for any item you will be notified.
22. What do I do if my gift message doesn’t appear on the order confirmation?
If your gift message doesn’t appear on the order confirmation, please send it via e-mail firstname.lastname@example.org with your order confirmation number in the subject line.
23. How many tiers do the macaron tower come in? How many macarons are in the tower?
Tower is reusable & collapsible into a compact size (approximate collapsed size 14 x 14 x 5 inch)
Tower comes with a stand.
Macarons and tower can be sold separately.
Full 10 tier tower has 237 macarons, 6 tier tower has 95 macarons and 4 tier tower has 40 macarons.
Full 10 tier tower is about 26" tall (6" tall stand is included).
You can adjust the number of tiers that you want to use, you can use from 2 to 10 tiers. Below is the breakdown of how many macarons in each tier:
Top Level (Level 10) holds up to 5 macarons, 4" Diameter;
Level 9 holds up to 10, 5" Diameter
Level 8 holds up to 14, 6" Diameter
Level 7 holds up to 18, 7" Diameter
Level 6 holds up to 22, 8" Diameter
Level 5 holds up to 26, 9" Diameter
Level 4 holds up to 30,10" Diameter
Level 3 holds up to 34, 11" Diameter
Level 2 holds up to 37,12" Diameter
Level 1 holds up to 41, 13" Diameter
24. How do I go about ordering the macaron tower?
Please order online or email email@example.com to discuss your customized tower!
SHIPPING & HANDLING MACARONS
25. Where do you ship macarons?
We ship our macarons nationwide in the US.
26. How does shipping work?
Please order online and enter the date you want the macarons to be shipped/delivered. We use USPS/UPS/FedEx for all our shipping outside Boston. We use ground service (1 or 2 business days) for states in the North East, and (2 to 3 business days) for all the other states.. Every box we ship, it includes a cool pack and a thermal envelop to ensure freshness. The cool packs might be warm when the macarons arrive, but that only means it has served its purpose.
27. How should I store the macarons once I receive them?
We advise that you put the macarons in the refrigerator (NOT FREEZER) immediately upon delivery
28. I received a box of macarons while I was not home - can I still eat them?
You are the best judge, it depends on how they look and how they were kept. If they were outside in winter weather they should be fine. However, if they were stored inside a warm delivery room for a few days, they shouldn’t be good.
Transit Delay/USPS Related
We try our best to ship orders as close to the desired arrival date as possible. However, we do not guarantee shipping dates or arrival dates. We are not responsible for any transit delays caused by USPS (especially due to severe weather conditions).
Due to the COVID-19 crisis, delivery services like USPS can be experiencing significant delays. Please note that while we package our macarons and ship them out as soon as possible, we are not responsible for any delayed shipments. related to USPS or COVID or things that are beyond our control. We are not responsible if recipients no longer live at the shipping address or if they miss the USPS delivery or refuse to pick up their orders from the post office.
We provide a tracking number for every order that we ship. If you feel that your shipment has been impacted, please call USPS directly for a status update/redelivery as we unfortunately do not have any additional information than you do. Recipients should sign up for text/email alerts from USPS.com to get the most updated tracking information about their packages.
If USPS tracking indicates the order is delivered, it is considered as "received" by the recipient. We are not responsible for any packages that have been stolen or missing after its delivered. Please contact your local post office for further assistance.
Macarons are very fragile. Despite the fact that we use special packaging and take extreme care to protect the macarons during transit, occasional damages do occur. When this occurs, we do offer customers a 20% discount on a replacement order but no refunds will be made for any damaged or perishable items.
Under certain circumstances, we accept refunds or exchanges for non-perishable items. Please contact us via email firstname.lastname@example.org before sending back you items. Also, refund will be processed only upon receipt of the unused items within 14 days.
Incorrect Delivery Addresses
We try our best to ensure the delivery addresses are correct before shipping orders out. However, please note that we cannot be responsible for incorrect delivery addresses.
If a perishable item is returned to us marked as “undeliverable” we cannot offer a refund. Unfortunately, unlike items that have a longer shelf life, items that are perishable are unable to be resold after they are sent back to us. When this situation occurs, we do offer customers a 20% discount on a replacement order.